Cancellation/Refund & Shipping/Fulfillment Policies
Cancellation Policy: This policy is regarding cancellation of any CSA membership or ongoing memberships purchased from Terra Flora LLC. If you purchase as CSA or another membership type from us, you are agreeing to receive vegetables from us until the agreed upon date of termination of said membership. If you are moving away, please contact us and we can offer you a refund on a prorated basis. We are always looking for ways to optimize our CSA so if you are unhappy with your share for some reason, we will ask that you get in touch with us but can offer situational cancellations on a pro-rated basis.
Refund Policy: If you are unhappy with your vegetables for any reason, please do not hesitate to contact us and let us know. We take great pride in the caliber of quality we provide; however, things do happen. We are happy to provide refunds for unsatisfactory vegetables if contacted within seven (7) days of original purchase. We may request a photo of the item(s) in question for our personal use, so that we may mitigate actions that may result in a decline in quality. We cannot guarantee quality after seven days and therefore cannot offer refunds after this timeline.
Shipping/Fulfillment Policy: We do not ship vegetables. We do ship merchandise and strive to have orders in the mail within seven (7) business days of purchase. If we experience a delay in shipping your products, we will contact you to notify you of the delay. If you do not receive your products after a shipping label has been created and you have been notified that the item has shipped, please contact us so that we may file a claim with the post office and get another item sent to you as quickly as possible.
Collection of your Personal Information
In order to better provide you with products and services offered, when prompted, but only if provided by you, Terra Flora Market Garden may collect personally identifiable information, such as your:
- First and Last Name
- E-mail Address
If you purchase Terra Flora Market Garden's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Terra Flora Market Garden collects and uses your personal information to operate and deliver the services you have requested.
Terra Flora Market Garden may also use your personally identifiable information to inform you of other products or services available from Terra Flora Market Garden and its affiliates.
Sharing Information with Third Parties
Terra Flora Market Garden does not sell, rent or lease its customer lists to third parties.
Terra Flora Market Garden may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Terra Flora Market Garden, and they are required to maintain the confidentiality of your information.
Terra Flora Market Garden may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Terra Flora Market Garden or the site; (b) protect and defend the rights or property of Terra Flora Market Garden; and/or (c) act under exigent circumstances to protect the personal safety of users of Terra Flora Market Garden, or the public.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Terra Flora Market Garden. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Terra Flora Market Garden website.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Terra Flora Market Garden does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Terra Flora Market Garden may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Terra Flora Market Garden or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Terra Flora Market Garden, you may opt out of such communications by selecting the "unsubscribe" button within the email.
Changes to this Statement
Terra Flora Market Garden welcomes your questions or comments regarding this Statement of Privacy. If you believe that Terra Flora Market Garden has not adhered to this Statement, please contact Terra Flora Market Garden at:
Terra Flora LLC
Norwood, North Carolina 28128
Effective as of August 20, 2023
Terms & Conditions
Agreement between User and tfmarketgarden.com
Welcome to tfmarketgarden.com. The tfmarketgarden.com website (the "Site") is comprised of various web pages operated by Terra Flora LLC ("Terra Flora Market Garden"). tfmarketgarden.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of tfmarketgarden.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
tfmarketgarden.com is an E-Commerce Site.
This website serves the purpose of providing an online platform for vegetable pre-order sales for pick up in person. The website serves as a medium for providing information regarding the farm, its employees, and its events/services. Sales of goods include, but are not limited to, vegetables, fruits, dried herbs and spices, Terra Flora merchandise.
Visiting tfmarketgarden.com or sending emails to Terra Flora Market Garden constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Children Under Thirteen
Terra Flora Market Garden does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use tfmarketgarden.com only with permission of a parent or guardian.
Links to Third Party Sites/Third Party Services
tfmarketgarden.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Terra Flora Market Garden and Terra Flora Market Garden is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Terra Flora Market Garden is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Terra Flora Market Garden of the site or any association with its operators.
Certain services made available via tfmarketgarden.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the tfmarketgarden.com domain, you hereby acknowledge and consent that Terra Flora Market Garden may share such information and data with any third party with whom Terra Flora Market Garden has a contractual relationship to provide the requested product, service or functionality on behalf of tfmarketgarden.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Terra Flora Market Garden or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Terra Flora Market Garden content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Terra Flora Market Garden and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Terra Flora Market Garden or our licensors except as expressly authorized by these Terms.
The Service is controlled, operated and administered by Terra Flora Market Garden from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Terra Flora Market Garden Content accessed through tfmarketgarden.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Terra Flora Market Garden, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Terra Flora Market Garden reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Terra Flora Market Garden in asserting any available defenses.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. TERRA FLORA LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
TERRA FLORA LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. TERRA FLORA LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Terra Flora Market Garden reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of North Carolina and you hereby consent to the exclusive jurisdiction and venue of courts in North Carolina in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Terra Flora Market Garden as a result of this agreement or use of the Site. Terra Flora Market Garden's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Terra Flora Market Garden's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Terra Flora Market Garden with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Terra Flora Market Garden with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Terra Flora Market Garden with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Terra Flora Market Garden reserves the right, in its sole discretion, to change the Terms under which tfmarketgarden.com is offered. The most current version of the Terms will supersede all previous versions. Terra Flora Market Garden encourages you to periodically review the Terms to stay informed of our updates.
Terra Flora Market Garden welcomes your questions or comments regarding the Terms:
Terra Flora LLC
5546 Old Thompson Road
Norwood, North Carolina 28128
Effective as of August 20, 2023